Glov Beauty Returns & Exchange Policy

Glov Beauty Refund & Exchange Policy

(Updated January 2025)

At Glov Beauty, we are so confident you'll love your results that we offer a 30-Day Money-Back Guarantee—even if you've used the product! We believe skincare should deliver real, visible results, and we stand by every product we create.

If you’re not completely satisfied, we’re here to make it right. Your satisfaction and confidence in our products are our top priorities. Shop with peace of mind, knowing that your skincare investment is 100% risk-free.

30-Day Return Policy

We offer a 30-day return window for eligible Glov Beauty products. Return requests must be initiated within 30 days of receiving your order.

How to Initiate a Return:

  1. Visit our Returns Portal: https://glovbeauty.com/apps/returns/
  2. Submit your return request and wait for approval.
  3. Once approved, you will receive a Return Merchandise Authorization (RMA) number and detailed return instructions.
  4. Ship the product(s) back to us within 7 days of approval.

Return Address:
Glov Beauty LLC
570 Solon Road
Bedford, Ohio 44146
USA

Important: You must receive an RMA number before sending your return. Returns sent without an RMA number will not be accepted under any circumstance and will not be eligible for a refund.

Note: Customers are responsible for all return shipping costs. We strongly recommend using a trackable shipping method as Glov Beauty is not responsible for lost or undelivered returns.

Tracking Says Delivered, But Haven't Received Package

If your order is marked as delivered but you have not received it, we are happy to offer a one-time free replacement.

How to Qualify for a Replacement:

  1. First, check your mailbox, any secure delivery spots, and ask your neighbors if they received the package on your behalf.
  2. If you still cannot locate your package, please continue checking over the next 48 hours. Sometimes delivery carriers mistakenly mark a package as delivered, and it often arrives within the next day or two.
  3. If your package still hasn’t arrived after 48 hours, submit a request through our Returns Portal: https://glovbeauty.com/apps/returns/
  4. Provide your order number and confirm your shipping address for review.

Note: Refunds are not available for orders marked as delivered. Only a one-time free replacement will be issued.

Damaged or Incorrect Orders

If your order arrives damaged or you received the wrong item, please contact us within 7 days of delivery at hello@glovbeauty.com or on our 24/7 Live Chat at www.glovbeauty.com.

Please include:

  • A photo of the damaged or incorrect item
  • A photo of the shipping box with the visible tracking label

Once reviewed, we will send you a replacement or issue store credit, depending on product availability.

Refund Processing

  • Once your return is received and inspected, please allow up to 10 business days for processing.
  • Approved refunds will be issued to your original payment method.
  • Refunds may take an additional 5–7 business days to appear in your account, depending on your bank or payment provider.

Note: Original shipping charges (if applicable) and expedited shipping fees are non-refundable.

30-Day Results Guarantee

(Eligible for Refund Up to 60 Days From Received Order)

We believe in the power of consistency. If you don’t see noticeable improvements after using our products as directed, you may qualify for a refund through our 30-Day Results Guarantee.

How to Qualify:

  1. Take a timestamped photo of your skin before your first use.
  2. Use the product as recommended for 30 consecutive days.
  3. Take a second timestamped photo after 30 days of use.
  4. Submit both photos along with your order number through our Returns Portal: https://glovbeauty.com/apps/returns/

Important: You have up to 60 days from the date you received your order to submit your refund request under this guarantee.

Frequently Asked Questions (FAQs)

Do I Have to Pay for the Shipping of My Return?

Yes, customers are responsible for the return shipping costs. We recommend using a trackable shipping service as Glov Beauty is not responsible for lost returns.

Can I Return My Glov Beauty Products Without Contacting You or Getting an RMA?

No. All returns must be initiated through our Returns Portal and approved with a valid RMA number.

How Long Do I Have to Ship My Return After Approval?

You must ship your return within 7 days of receiving your return approval. Returns shipped after this period may not be accepted.

Will I Be Refunded for My Original Shipping Costs?

No. Any original shipping charges and expedited shipping fees are non-refundable. We offer free standard shipping on all orders over $50 USD.

Thank you for choosing Glov Beauty! We’re here to support you throughout your skincare journey.